Introduction
At Rim Locals ("we," "our," or "us"), we strive to provide the best possible service to our users. We understand that there may be times when a refund or cancellation may be necessary, and we have established this Refund and Cancellation Policy ("Policy") to ensure that our users understand how such requests are handled. By using our services, you agree to the terms outlined in this Policy. Please read it carefully.
Refund Policy
We offer refunds for certain services provided through the Rim Locals platform, subject to the terms set forth in this Policy.
- Eligibility for Refunds:
Refunds may be issued for:
- Subscriptions: If a subscription is canceled within the first 7 days of activation, a full refund will be issued.
- Purchases: If an item purchased through the platform is defective, damaged, or not as described, a refund may be issued upon approval.
- Non-refundable Items:
The following items are non-refundable:
- Services that have already been delivered or fulfilled.
- Digital products that have been accessed or downloaded.
- Donations or payments made for community support or contributions.
- Refund Process:
To request a refund, please contact our support team at support@rimlocals.com with the following information:
- Your account information (name, email address, and username).
- A description of the purchase or service you are requesting a refund for.
- The reason for your refund request.
Cancellation Policy
You may cancel your subscription, membership, or any service purchased through the Rim Locals platform at any time, subject to the following conditions:
- Subscription Cancellations: You may cancel your subscription at any time through your account settings. If you cancel your subscription before the next billing cycle, you will not be charged for the subsequent period. However, no refunds will be issued for partial periods.
- Event or Service Cancellations: For events or other services, cancellations must be made at least 48 hours in advance to be eligible for a full refund. Cancellations made less than 48 hours before the event or service will not be refunded.
Refunds for Canceled Services
If you cancel a service or subscription that is eligible for a refund under our Refund Policy, the refund will be processed according to the guidelines set forth above.
Changes to Services or Subscriptions
We reserve the right to modify or discontinue any services or subscriptions at any time. If we cancel a service or subscription, we will offer you the option of a full refund or an alternative service.
Limitations on Liability
Rim Locals will not be responsible for any damages or losses resulting from the use or cancellation of our services. Refunds and cancellations are provided at our discretion, and we reserve the right to refuse any requests that do not comply with the terms of this Policy.
Modifications to This Policy
We may update or modify this Refund and Cancellation Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. It is your responsibility to review this Policy periodically.
Contact Us
If you have any questions or concerns about this Refund and Cancellation Policy, please contact us at:
- Email: support@rimlocals.com
- Mail: Rim Locals, Lake Drive, Crestline, CA 92325